Acceptance
WE HEREBY RESERVES THE UNAMBIGUOUS RIGHT TO AMEND ITS TERMS AND CONDITIONS OF SALE WITHOUT PRIOR NOTIFICATION. PLEASE BE ADVISED THAT M/S PREMIER SYSTEMS (PVT) LTD MAINTAINS THE AUTHORITY TO ALTER THESE TERMS AND CONDITIONS OF SALES AT ITS SOLE DISCRETION, AND SUCH REVISIONS MAY BE IMPLEMENTED WITHOUT PRIOR NOTICE. ANY SUCH ALTERATIONS SHALL TAKE IMMEDIATE EFFECT. BY PERSISTING IN CONDUCTING TRANSACTIONS WITH PREMIER SYSTEMS (PVT) LTD., YOU UNEQUIVOCALLY CONSENT TO ADHERE TO THE PREVAILING TERMS AND CONDITIONS IN FORCE AT THE MOMENT OF YOUR PURCHASE/DELIVERY OF VEHICLE.
Offer Validity
Order Specifications
Vehicle Inspection
Cancelling or Changing the Order
Vehicle Specifications
Mode of Payment
Shipment Terms by manufacturer to Premier Systems (Pvt) Ltd
Delivery/Shipment
In cases where non-compliance with the delivery date is attributed to force majeure or unforeseeable disruptions beyond the control of M/S Premier Systems or the manufacturer, such as war, terrorist attacks, port strikes, labor strikes, transportation delays, import or export restrictions, including disturbances affecting subcontractors, the previously established delivery dates will be extended by the duration of the disruption. Consequently, we cannot accept liability for any claims for compensation arising from delivery delays. Rest assured, we will make every effort to keep you informed and collaborate on alternative delivery estimates should any unforeseen circumstances affect the original timeline.
Price Fluctuation Clause
In cases where there is a reduction in government duties, the Customer will be entitled to make payment in accordance with the reduced amount, as determined by M/S Premier Systems (Pvt) Ltd. However, it is imperative to clarify that this provision does not apply if the vehicle is exempted from duty and taxes through full advance payment in USD/EUR. In such instances, the responsibility for securing customs exemption lies with the Customer.
Insurance
Force Majeure
Governing Law
Country of Origin
Delivery
We wish to emphasize that our policy does not encompass returns or exchanges, and all sales transactions are considered as final.
Special Instruction
Care and Maintenance
World-class Protection Inside and Out
Integral to every Audi vehicle is regularly scheduled maintenance. Visit your authorized Audi dealer to have these services performed by the experts. Scheduled maintenance will help ensure that your vehicle performs at its peak, as well as help protect the resale value.
Scheduled Maintenance Intervals
The first scheduled maintenance service is due at 7,500 km or six months, whichever comes first.
Please ensure that you maintain sufficient records to enable the Audi authorized network to confirm that the vehicle has been appropriately serviced. In any event, please ensure that the Service schedule book in your vehicle is stamped by the Audi Authorized Repairer carrying out the service work.
Service work, modifications, special fittings, conversions or additional body work performed by non-authorized Audi service partner/dealer will immediately lead to loss of your vehicle’s manufacturer warranty.
Regular inspection and replacement of engine oil
The engine oil lubricates, protects, and cleans your vehicle's engine. It also prevents corrosion, improves sealing and cools the engine by carrying heat away from moving parts. Periodic inspection and replacement of engine oil is essential to the longevity of your engine and to guarantee its efficiency. But in time, engine oil deteriorates due to combustion, causing contaminants like soot, carbon and acids to accumulate. Therefore, engine oil and engine oil filter require regular inspection and replacement to keep maximum overall performance. Moreover, engine oil consumption will change according to your driving habits and the conditions in which the car is used. Some turbo charged engine, for instance, will consume up to 0.5 litre per 1,000 kilometres (as per the owner's manual). Oil consumption is likely to be higher for the first 5,000 kilometres. For this reason, the engine oil level must be checked at regular intervals. Owners can check the engine oil level and topping up fluids procedures in the owner's manual.
Vehicle Service & Repair
- 100% Advance Payment is required for any vehicle Service / Repair work before work can commence.
- The vehicle repair process will only commence after written confirmation of our estimate and/or invoice.
- Estimates are based on our inspection and do not include any additional parts and/or labor which may be required after the work has been started. Occasionally after the repair has started, damaged or broken parts are discovered which are not evident on initial inspection.
- Estimate prices subject to change after 7 days.
- In case the vehicle has been brought in for estimate and/or diagnosis for a repair, and in case the customer decides not to have the vehicle repaired, the customer explicitly agrees to be invoiced by Premier Systems (Private) Limited for any parts and/or labor which were required for the estimate/repair and/or diagnosis.
- Premier Systems (Private) Limited is not responsible for any delays caused by unavailability of parts or delays in parts shipment by supplier or transporter.
- During the repair process, if any parts related and/or unrelated to the repair (as per estimate and/or invoice) are found to the damaged and/or warn the customer herewith agreed that a supplementary and/or revised estimate and/or invoice will be provided. The same shall require approval and/or payment from the customer.
- Repair salvage parts (non-warranty) will require collection within 7 days after completion of the vehicle repair, otherwise these parts will be discarded and no claims shall be entertained.
- Premier Systems (Private) Limited only uses Audi Genuine Parts and Accessories, unless specified. Spare parts provided by customers will not be accepted for any type of repair/installation by Premier Systems (Private) Limited.
- The estimate and/or invoice is subject to and expressly conditioned upon our terms and conditions contained herein.
- Premier Systems (Private) Limited reserves the right to change any terms and conditions without prior notice.
Fuel Quality
Octane Boosters
Running in the engine
A well run-in engine provides the ideal basis for coping with everyday wear and tear from short journeys in the cold to fast motorway driving in the heat over a very long period of time, while still maintaining optimum fuel economy. These are criteria that help to ensure a long service life, and consequently a high vehicle resale value. From four to twelve cylinders, petrol or diesel: the Audi engines are high-performance machines designed for power, reliability, a long service life and economical operation. These characteristics are retained for a particularly long time if certain tips are observed when running in the car.
The running-in phase is completed after approximately 20 hours. Assuming an average driving style, this is equivalent to a distance of 1,000 to 1,500 kilometers. It is relatively easy to run in a new engine correctly over the first few kilometers if you observe the following:
- When cold-starting the engine, always run the engine warm gently while driving. This will help considerably to make the engine last a long time.
- Vary the engine load when driving on the motorway for the first time: change the load condition and only run the engine at very low or very high revs for short periods. The accelerator pedal should only be pressed right down in emergency situations.
- Only use high-grade branded Audi oil of the quality specified in the owner’s manual. If you have to top up with oil, this should have the same viscosity as the original oil.
- In general, not all branded oils from known oil companies meet Audis demands and can be mixed with each other.
Tyre maintenance and tyre wear
Over-inflation can affect surface grip, road safety and ride quality. Sufficient tread depth is particularly important in driving safety. Tread helps your tyres to adhere to the road, especially on wet conditions which it helps to compress and displaces water on road surfaces. Audi AG recommends that tyres tread depth should be no Less than 2 millimetres (mm) across the entire surface area. The minimum tread depth required by Law in Pakistan is 1.6millimeters (mm) and the measurement must be across the central ¾ of the tyre circumference. Owners should check the tyre pressures at least twice a month. Inspect the tyres for irregular wear from time to time. The tyre inflation pressures are listed on a sticker on the surface pillar inside the driver's door. When renewing your tyres you should always ensure you have the correct size fitted for your vehicle. Your local Audi Dealer can assist you.
Audi Models equipped with 20’tires and above have an extra low profile. While these tires provide better handling, but are less comfortable when used on roads in bad conditions or poorly built. They could also be damaged more frequently than standard tires, for example, by heavy jolts, potholes, manhole covers or curbs. We recommend you to drive with particular care whenever you find roads in bad conditions or poorly built to reduce the risk of damaging the tires and/or rims. If in doubt after an incident, please contact your Audi Dealer to check the car, especially after a heavy shock or apparent damage."
In the event of damage to wheel rims and tires, as a result of bad road conditions, the manufacturer AUDI AG will not be held responsible for the repair costs incurred, as your warranty will under no circumstances cover any damages and/or repairs.
Brake disc maintenance
Wiper blades maintenance
Condensation inside headlights
Headlight Daytime Running Lights Discoloration
Washing your vehicle and regular care
Installation of Vehicle Tracking System (VTS) in Audi vehicles
For instance, if the power supply to the main relay is interrupted, this can deactivate the run-on function of the engine control unit. As a result, the control unit will not be able to store various data and this can cause considerable impairments when the engine is restarted. A tracking system must not under any circumstances interrupt the power supply (terminal 30) to the engine control unit when the ignition is switched off.
If a third party installation tampers/alters the vehicle electronics, engine management system, or any other part of the vehicle which is covered by the manufacturers limited warranty in any way or form which can lead to a fault in the vehicle, the manufacturer’s warranty will not cover the vehicle repair. Furthermore, the repair charges, replacement parts will be on the account of the owner of the vehicle.
Vehicles fitted with unauthorized ECM tuning
Audis current dealership level diagnostic equipment allows for automatic detection of unauthorized ECM tuning on all vehicle models. Every new model year will bring more vehicles which will automatically be detected; this detection runs automatically in the background of the normal diagnostic process, and will be completely transparent to the technician working on the vehicle.
Airbag system
Driving
Audi Warranty
Audi provides a warranty in accordance with warranty terms of new Audi vehicles. Audi warrants that your new Audi vehicle shall be free of mechanical defects from the date of new vehicle delivery. The coverage is limited to vehicles sold and registered in Pakistan by Premier Systems (Pvt) Limited.
Audi vehicles are provided with a limited factory warranty for a period of two years from the date of invoice against any manufacturing defects.
If during the warranty period your vehicle shows any defects in manufacture or workmanship you should contact your local authorized Audi Dealer in Pakistan. Any member of the Audi authorized network in Pakistan will be able to carry out the necessary work, free of charge.
If you have modified your vehicle with additional equipment or accessories, you may be charged for the removal of the equipment if necessary; in some cases your warranty will be voided.
The following reasons can cause the warranty to be voided and not reinstated (but are not exhaustive)
- Any warrantied part is tampered with or removed for any reason by any party other than by an Audi authorized network partner/dealer.
- A lapse of more than one year or 10,000km (whichever comes first) occurs between consecutive vehicle servicing jobs done by an Audi authorized network partner/dealer.
- A servicing or repair job is done on the vehicle by a party other than an Audi authorized network partner/dealer.
- The vehicle identification number (VIN) has been altered or removed.
- The odometer has been disconnected or altered or the actual mileage cannot be determined.
- Vehicle used in racing and rallies or other organized sports event.
- Vehicle used off-road
- Vehicle used for driving school, military, emergency or recovery services, courier or delivery service or similar use.
- The vehicle is exported, scrapped or deregistered.
Replacement parts are subject to availability. No compensation of any kind shall be made by Premier Systems (Private) Limited, if the vehicle is unusable while waiting for replacement parts. Please note the concept of courtesy car is unfortunately not available in Pakistan due to insurance related legal compliance and liability clauses.
Warranty is not exchangeable for cash, credit or any other benefit.
The warranty is not affected by a change of ownership of the vehicle. Any parts replaced become the property of Audi. Any replaced parts are covered for the rest of the vehicle warranty.
Items where the lifetime of the component is caused by driving style and external factors will not be considered under the terms of the warranty. Those defects must be treated as wear and tear and will not be covered by the Audi warranty.
Components subject to wear and tear which are not covered by the Audi warranty are as follows:
- Brake linings and disc pads
- Clutch release bearings
- Clutch pressure plates and centre plates
- Tyres (including but not limited to impact damage or sidewall bubble)
- Wiper blades (wiper rubbers have no warranty owing to their conditions of use)
- Seat and backrest covers
- Floor coverings
- Underbody covering and lining
- Spark plugs
- Vehicle battery
- Batteries for key fobs and alarms
- Headlight including discoloration of LED Daytime Running Lights, Light bulbs, and dings and scratches sustained by headlight glass.
- Filters, gaskets, lubricants and sundry items
- Lubricants, oils, gases, etc. top ups for replacement parts under warranty
- Non-mechanical and non-electrical parts (e.g bodywork such as chrome, panels, all glass items, seals, cup holders, water hose, decorative or interior and exterior trim components, ashtrays
- Normal noise, vibration, and deterioration (e.g discolouring, fading, deformation or blue)
Paint and bodywork: The defect must not be due to external influences such as accident damage (climatic, thermal, chemical, animal, bird, and excessive wear) or industrial pollution, insufficient care or maintenance. This will be decided by a member of your Audi Centre at the time of inspection.
This list is not definitive and similar adjustable or wear and tear items are also excluded from the terms of the warranty.
Wear clarification - your Audi technician is authorized (which reserves the right, in its sole discretion) to decide if a component is worn as opposed to having a factory defect. His decision is final and not challengeable.
High voltage batteries for Audi BEV vehicles
2. For technical reasons, the battery energy content in kWh (determined via a capacity measurement) and therefore the performance of a lithium-ion high-voltage battery decreases in the course of its service life (natural wear). If a capacity measurement performed by an authorized Audi Service Centre in Pakistan within the warranty period shows that the net battery capacity is below the 70% mark (8 years, 160,000km, see above) at the time specified below, the energy content will be increased to the value specified in the following according to the amount of time/mileage for which battery has been used:
a. Up to a maximum of 60,000km / 3 years after initial delivery, whichever of the two occurs first: 78%
b. Up to a maximum of 100,000km / 5 years after initial delivery, whichever of the two occurs first : 74%
c. Up to a maximum of 160,000km / 8 years after initial delivery, whichever of the two occurs first : 70%
The reference point for the battery energy content covered by the warranty is the net value specified in the sales contract.
Within the warranty period, and excessive loss of capacity is remedied free of charge for the buyer (in part by servicing high-voltage battery components, if necessary) so that the corresponding value is reached again. Example: If the net battery capacity is 65% when the vehicle has been driving 70,000 km, a remaining battery capacity of at least 74% must be reached when eliminating the fault.
3. The components that are removed and replaced while remedying the faults shall become the property of the warrantor.
4. In the event that the new Audi e-tron is sold, Audi consents to the right to claim under the warranty for high-voltage batteries for the new Audi e-tron vehicle being transferred from the warrantee to the new buyer. By transferring this right to claim, the original warrantee loses the right to claim under the warranty. The new buyer inherits this right to claim, provided that it is still valid at the time of transfer.
5. The guarantee of performance from the warranty of high-voltage batteries for the new Audi e-tron expires if the high-voltage battery is removed permanently from the new Audi e-tron vehicle in combination with the new Audi e-tron vehicle.
6. The guarantee of performance from the warranty for high-voltage batteries for the new Audi e-tron vehicle does not apply if and to the extent that a malfunction, an excessive loss of capacity or damage to the high-voltage battery can be attributed to a traffic accident.
7. The guarantee of performance from the warranty for high-voltage batteries for the new Audi e-tron vehicle does not apply if and to the extent that a material defect has been caused by:
a. Failure to follow the instructions applying to the operation, treatment and care of the Audi e-tron, or
b. Excess load being placed on the Audi e-tron, e.g. motor-racing, street racing, or any other type of high performance or off-roading, or
c. The high-voltage battery coming into direct contact with open flames, or
d. Water or other liquids making direct contact with the high-voltage battery.
8. In addition, all of the provisions of Audi warranty (conditions, standard of absence of faults, reasons for exclusions, processing of claims, time at which warranty comes into effect and warranty periods starts, scope, etc.), with the exception of the length of the warranty, also apply accordingly to the high-voltage battery. Audi is entitled to reject any warranty claim for any defect or malfunction if such defects or malfunctions are caused by:
a. The failure of the customer to ensure that the vehicle receives proper and periodic servicing according to the manufacturers recommended schedule and / or guidelines;
b. Parts which have been replaced or modified by third parties;
c. Repair, servicing or other actions carried out by third parties.
Warranty Exclusions
Warranty covers items that fair due to a defect; warranty does not cover items that fail due to wear. Many components on your Audi will wear based on driving technique, exposure to elements, or gradual normal deterioration. Items that have failed based on any one of these criteria are not consider to have factory defect and would not be covered under your limited Warranty.
Damage or malfunction due to lack of maintenance - this warranty does not cover damage caused by failure to follow recommended maintenance and use instructions as set forth in the Owner's manual and the maintenance booklet. The owner must present copies of all maintenance performed on their vehicle at the time of service to avoid repairs from being denied.
Parts which had reached the end of their expected service.
Consequential losses including the costs incurred as a result the Vehicle being off the road.
Failure or breakdown caused by external sources such an road traffic accident, fire and theft.
Damage or malfunction due to misuse, negligence, alteration, accident or fire - this warranty does not cover any damage due to improper repair of the vehicle, improper installation of accessories such as alarm systems, performance - enhancing devices, remote starters, other audio components or communications equipment, intentional or unintentional misfueling, use of the vehicle in competitive events or damage caused by accident or accidental fire. This is not a complete list. Any alterations or installations performed on a vehicle are subject to review by an authorized Audi representative.
Your vehicles warranty does not cover damages or defects caused by factors outside the Manufacturer’s control such as damages caused by your failure to take all reasonable steps to prevent mechanical damages from occurring, improper handling, neglect, accidents, fire, improper use, natural phenomena, hail, flooding or floodwater, lightning, windstorms, or other atmospheric hazards, airborne industrial pollutants such as acid rain, bird droppings, stones, climate, external heat, chemicals, mechanical force and other similar occurrences. These examples are not definitive and other items are also excluded from the terms of the warranty.
This warranty does not cover any incidental or consequential damage, including the loss of value of the vehicle, lost profits or earnings, or out-of-pocket expenses for substitute transportation or lodging.
We reserve the right to reject any warranty claim for any defect or malfunction arising from circumstances outside of the manufacturer’s control.
The wear and tear and service adjustment policies applicable to new vehicles also apply to parts warranty.
Types of service not covered by the warranty
Non-warrantable service includes (but is not limited to) the following examples:
- replacement of parts that are subject to normal wear and tear with the use of the vehicle.
- any normal or scheduled maintenance services such as the replacement of oil, lubricants and fluids.
- adjustment services such as wheel alignments, tyre balancing, brake and clutch adjustment, or any mechanical adjustment that may become necessary as a result of normal use or wear and tear.