Terms and Conditions of Sale

Acceptance

ALL VEHICLE SALES BY PREMIER SYSTEMS (PVT) LIMITED (“THE SELLER”) ARE STRICTLY SUBJECT TO THESE TERMS AND CONDITIONS OF SALE (“TERMS”). THESE TERMS FORM AN INTEGRAL AND BINDING PART OF EVERY SALES CONTRACT AND SHALL GOVERN AND PREVAIL OVER ANY INCONSISTENT TERMS PROPOSED BY THE PURCHASER. ACCEPTANCE OF DELIVERY OF A VEHICLE SHALL CONSTITUTE FULL AND UNCONDITIONAL ACCEPTANCE OF THESE TERMS BY THE PURCHASER.

NO DEVIATION, AMENDMENT, OR MODIFICATION OF THESE TERMS SHALL BE VALID OR BINDING UNLESS EXPRESSLY MADE IN WRITING AND DULY SIGNED BY AN AUTHORIZED OFFICER OF PREMIER SYSTEMS (PVT) LIMITED. ANY VERBAL ASSURANCES, REPRESENTATIONS, OR COMMITMENTS NOT INCORPORATED IN WRITING INTO THE SALES CONTRACT SHALL BE DEEMED NULL AND VOID.

PREMIER SYSTEMS (PVT) LIMITED RESERVES THE ABSOLUTE RIGHT, AT ITS SOLE DISCRETION, TO AMEND OR REVISE THESE TERMS AT ANY TIME WITHOUT PRIOR NOTICE. SUCH AMENDMENTS SHALL TAKE IMMEDIATE EFFECT AND SHALL APPLY TO ALL SALES CONTRACTS ENTERED INTO AFTER THE DATE OF IMPLEMENTATION. BY ENTERING INTO A SALES CONTRACT, MAKING PAYMENT, OR ACCEPTING DELIVERY OF A VEHICLE, THE PURCHASER EXPRESSLY ACKNOWLEDGES AND AGREES TO BE BOUND BY THE PREVAILING TERMS IN EFFECT AT THAT TIME.

Parties to the Agreement

All vehicle sales in Pakistan are contracts solely between Premier Systems (Pvt) Limited (“the Seller”) and the Purchaser. Audi AG, its affiliates, and subsidiaries are not parties to these Terms and Conditions of Sale and assume no liability whatsoever in connection with any sales transaction conducted in Pakistan.

Audi AG shall not, under any circumstances, be held responsible or liable for any obligations, representations, warranties, or commitments arising out of or in connection with sales transactions entered into between Premier Systems (Pvt) Limited and the Purchaser. All rights, obligations, and remedies under these Terms and Conditions rest exclusively with Premier Systems (Pvt) Limited and the Purchaser.

Authorized Sales and Service Partner Definition

For the purposes of these Terms and Conditions, the term “Authorized Audi Sales and Service Partner” shall exclusively refer to Audi Karachi, Audi Lahore, and Audi Islamabad, each wholly owned and operated by Premier Systems (Pvt) Limited. No other entity, workshop, or dealer shall be recognized or deemed an Authorized Audi Sales and Service Partner in Pakistan for the purposes of vehicle sales, warranty eligibility, servicing, maintenance, or claims administration.

Legal Disclaimer on the Use of “Audi Pakistan” and Related Designations

For the purposes of clarity and to avoid any misconception, the terms “Audi Pakistan,” “Audi Lahore,” “Audi Karachi,” and “Audi Islamabad” (collectively, the “Market Designations”) are used exclusively as territorial or geographic brand designations in accordance with Audi AG’s established international practice of adopting a “Brand + Country” or “Brand + City” style.

For the avoidance of doubt, the Market Designations:

• Do not represent or constitute separate companies, subsidiaries, affiliates, or legal entities under the laws of Pakistan or any other jurisdiction.
• Shall not be construed as conferring, implying, or creating any legal personality, capacity, or agency relationship with Audi AG.
  

All facilities and operations conducted under the Market Designations are wholly owned, operated, and managed by Premier Systems (Pvt) Limited, the sole and exclusive authorized importer and distributor of Audi vehicles, Audi Genuine Parts®, Audi Genuine Accessories, quattro® accessories, and used Audi vehicles in Pakistan, pursuant to a binding Importer Agreement entered with Audi AG.

Pursuant to said Importer Agreement, Premier Systems (Pvt) Limited is expressly entitled and contractually obliged to:

1. Import, distribute, and sell Audi products within Pakistan.
2. Use Audi AG’s registered trademarks, logos, fonts, corporate colors, and signage strictly in accordance with Audi AG’s global corporate identity standards, which are uniformly mandated for all authorized importers worldwide.
3. Ensure that its authorized retail and service outlets in Pakistan adhere fully to these trademark and identity standards.

Any reference to “Audi Pakistan” or city-specific names on websites, social media platforms, business documentation, marketing material, or communications shall be understood exclusively as territorial brand designations. All vehicle sales, servicing, warranties, and claims in Pakistan are administered solely and exclusively by Premier Systems (Pvt) Limited.

Such uniform branding is a legal requirement under the Importer Agreement and serves to ensure brand consistency, consumer protection, and the prevention of counterfeiting.

Audi AG does not maintain, own, or operate any local subsidiary, branch office, or permanent establishment in Pakistan. Accordingly, Audi AG shall bear no responsibility, liability, or legal capacity whatsoever in respect of any sales transactions, warranties, servicing, representations, or claims arising in Pakistan. All such matters are administered solely and exclusively by Premier Systems (Pvt) Limited as the duly appointed importer and distributor.

Trademarks

All Audi trademarks, trade names, and logos are the exclusive property of Audi AG. Premier Systems (Pvt) Limited is authorized by Audi AG to use such marks solely in connection with its role as the official importer, distributor, and operator of Audi Sales and Service Partners in Pakistan.

Order Specifications

The options and specifications selected by the Purchaser at the time of order entry into the official Audi ordering system are final, conclusive, and binding. No amendments, substitutions, or cancellations shall be permitted once the production process at the factory has commenced.

Notwithstanding the foregoing, Premier Systems (Pvt) Limited and/or Audi AG expressly reserve the right, at their sole discretion, to substitute or deliver an alternative vehicle in lieu of the ordered vehicle in circumstances where the originally ordered vehicle is unavailable for any reason, including but not limited to production constraints, supply chain disruptions, shipping limitations, or regulatory requirements. Such substitution may involve changes to the model, engine, or battery type. The Purchaser shall not be entitled to object to, reject, or cancel the sales contract on account of any such substitution, nor shall any liability accrue to Premier Systems (Pvt) Limited or Audi AG arising therefrom.

Vehicle Inspection

The pre-delivery inspection carried out by Audi AG at its manufacturing facilities shall be deemed final, conclusive, and binding for all purposes. Audi AG reserves the exclusive right, at its sole discretion, to amend, alter, or modify the nomenclature, description, or availability of vehicle options and accessories without prior notice, provided that such modifications shall not impose any additional financial burden on the Purchaser.

Cancelling or Changing the Order 

Upon the Purchaser’s execution of the Proforma Invoice/Order Confirmation Offer and submission of the required advance payment, the vehicle specifications and options therein shall become final, conclusive, and immutable, and no alterations, substitutions, or modifications shall be permitted thereafter.

Time shall be of the essence with respect to the Purchaser’s obligations. In the event that the Purchaser wrongfully cancels the contract, or fails to make full payment and take delivery of the vehicle within seven (7) calendar days of receiving written notice that the vehicle is ready for delivery, Premier Systems (Pvt) Limited shall be entitled, at its sole discretion, to treat the contract as repudiated by the Purchaser. In such circumstances, Premier Systems (Pvt) Limited shall be entitled to cancel the order forthwith, apply and appropriate the entire advance payment received against any financial losses, costs, or damages sustained, and resell or otherwise dispose of the vehicle without further notice or liability.

It is expressly acknowledged and agreed that no request for cancellation shall be entertained by Premier Systems (Pvt) Limited in the event of increases in government-imposed duties, taxes, regulatory levies, tariff structures, import restrictions, freight charges, or currency devaluation. Any such changes shall remain the Purchaser’s sole responsibility and liability. Should the Purchaser nonetheless seek to cancel the order under such circumstances, the Purchaser irrevocably acknowledges and accepts that any advance payment made shall be forfeited in full, and no claim, refund, or dispute of any nature shall be entertained.

Vehicle Specifications

In the event that any optional equipment or accessory delivered does not conform to the specifications set forth in the Proforma Invoice/Order Confirmation, the Purchaser’s sole and exclusive remedy shall be limited to the election of Premier Systems (Pvt) Limited, in its absolute discretion, to either:

1.             replace the non-conforming equipment or accessory with a conforming equivalent, or

2.             issue a partial refund corresponding only to the price attributable to such non-conforming equipment or accessory.

No other remedies, claims, damages, or rights of cancellation shall be available to the Purchaser in respect of such non-conformity, and Premier Systems (Pvt) Limited’s liability shall in no event exceed the value of the affected equipment or accessory as stated in the Proforma Invoice/Order Confirmation.

Mode of Payment

An advance payment shall be payable by the Purchaser upon execution of the Proforma Invoice/Order Confirmation. The agreed pricing shall only be confirmed upon timely remittance of the advance payment on or before the due date specified therein.

All payments must be made in cleared funds. Any payment tendered by cheque, draft, or other negotiable instrument shall not be deemed received, nor shall it constitute satisfaction of the Purchaser’s obligation, until such instrument has been duly honored and cleared by the relevant financial institution.

Until full payment of the purchase price has been received in cleared funds, ownership, title, and control of the vehicle shall remain vested in Premier Systems (Pvt) Limited, and the Purchaser shall have no rights of ownership or disposal in respect of the vehicle.

Shipment Terms by manufacturer to Premier Systems (Pvt) Limited

CFR Karachi

Delivery/Shipment

Premier Systems (Pvt) Limited shall make reasonable commercial efforts to deliver the vehicle in accordance with any estimated delivery date communicated to the Purchaser. Delivery of the vehicle is presently estimated to occur within twenty-two (22) to twenty-four (24) weeks following (i) execution of the Proforma Invoice/Order Confirmation and (ii) clearance of the advance payment in full.

All delivery dates are estimates only and are not binding unless expressly confirmed in writing by an authorized officer of Premier Systems (Pvt) Limited. Premier Systems (Pvt) Limited shall not be liable for any damages, claims, penalties, or losses of any kind arising directly or indirectly from delays in delivery. Orders are not required to be fulfilled in the sequence in which they are received.

If non-compliance with an estimated delivery date is due to force majeure or other events beyond the reasonable control of Premier Systems (Pvt) Limited or the manufacturer, including but not limited to production delays, shortages of materials, labor disputes, strikes, port closures, transportation interruptions, war, terrorism, governmental restrictions, import/export prohibitions, or disruptions affecting subcontractors or suppliers, the delivery period shall be automatically extended by the duration of such disruption (or longer, if reasonably necessary). In such cases, Premier Systems (Pvt) Limited shall endeavor to provide the Purchaser with a revised delivery estimate.

Any such delay shall not entitle the Purchaser to cancel the order, claim damages, or demand compensation of any nature, including but not limited to currency devaluation, fluctuation in duties and taxes, or increases in the final price.

Price Fluctuation Clause

The sales price of the vehicle has been calculated on the basis of prevailing governmental duties, fiscal policies, tariff structures, import regulations, freight charges, and the current exchange rate of the Pakistani Rupee (PKR) against the Euro (EUR) as of the date of the Proforma Invoice/Order Confirmation.

The Purchaser irrevocably acknowledges and agrees that any subsequent increase in duties, taxes, tariffs, freight, regulatory levies, or any depreciation or devaluation of the PKR, as determined by the applicable customs authorities at the time of assessment, shall be borne solely and entirely by the Purchaser. All calculations of such adjustments, whether upward or downward, shall be made exclusively by Premier Systems (Pvt) Limited, whose determination shall be final, conclusive, and binding on the Purchaser.

Until the Purchaser has remitted full and final payment of the purchase price, including all additional amounts arising from duty, tax, or currency adjustments, ownership, title, and risk of the vehicle shall remain vested in Premier Systems (Pvt) Limited. In the event of the Purchaser’s failure or refusal to complete payment of any outstanding balance within seven (7) calendar days of written notice, Premier Systems (Pvt) Limited shall be entitled to cancel the order forthwith, whereupon any advance payment made by the Purchaser shall be irrevocably forfeited in full, without any right of refund, claim, or dispute.

In the event of a reduction in governmental duties or taxes prior to clearance, the Purchaser shall be entitled to make payment in accordance with the reduced amount, as determined by Premier Systems (Pvt) Limited. For vehicles exempted from duties and taxes pursuant to advance payment in foreign currency (USD/EUR), it shall be the sole responsibility of the Purchaser to obtain and secure the applicable customs exemption, and Premier Systems (Pvt) Limited shall have no liability in respect thereof.

Insurance

Insurance of the vehicle until our respective dealerships in Pakistan is the responsibility of Premier Systems (Pvt) Limited

Force Majeure

Neither party shall be liable for any failure or delay in the performance of its obligations under this Agreement, nor shall either party have the right to terminate the Agreement, where such failure or delay results directly or indirectly from circumstances beyond its reasonable control (“Force Majeure Events”).

Force Majeure Events shall include, but are not limited to: natural disasters and Acts of God (including earthquakes, floods, storms, or fire), war, terrorism, insurrection, civil commotion, government actions or restrictions (including the denial, suspension, or revocation of required licenses or permits), embargoes, port closures, strikes, lockouts, labor disputes, supply chain or transportation disruptions, or any other event of a similar nature.

For the avoidance of doubt, Force Majeure Events shall expressly include import restrictions, changes in customs regulations, import quotas, or prohibitions imposed by the Government of Pakistan, as well as financial restrictions or limitations imposed by the State Bank of Pakistan, local financial institutions, or third parties that materially impair the establishment of letters of credit or otherwise restrict international payment channels.

Any delivery timelines or obligations affected by a Force Majeure Event shall be automatically extended for the duration of such event (and for such additional time as may reasonably be required to recover).

Governing Law

This Agreement, and all matters arising out of or in connection with it (including its legality, interpretation, performance, or enforcement), shall be governed by and construed in accordance with the laws of the Islamic Republic of Pakistan.

The parties irrevocably agree that the courts of Karachi, Pakistan shall have exclusive jurisdiction to hear and determine any dispute, controversy, or claim arising out of or relating to this Agreement. The parties further waive any objection to proceedings being brought before such courts on the grounds of inconvenient forum or any similar basis.

Country of Origin

European Union

Delivery

Risk of loss, damage, or deterioration to the vehicle shall pass to the Purchaser immediately upon delivery by Premier Systems (Pvt) Limited and acknowledgment of receipt through execution of the Vehicle Handover Checklist.

All sales are final. Returns, exchanges, or refunds of the vehicle shall not be permitted under any circumstances. Premier Systems (Pvt) Limited shall bear no responsibility or liability for any faults, defects, damage, or loss arising after delivery, including but not limited to those caused by: deliberate or accidental damage, negligence of the Purchaser or any third party, abnormal or unsuitable storage or operating conditions, failure to comply with prescribed maintenance schedules, misuse or improper operation, or any unauthorized alterations, repairs, or modifications carried out by the Purchaser or any third party not expressly authorized by Premier Systems (Pvt) Limited or the manufacturer.\

The Purchaser acknowledges and agrees that upon delivery, the transaction is deemed fully and finally concluded, and no subsequent claims, disputes, or demands for rescission, refund, or replacement shall be entertained by Premier Systems (Pvt) Limited.

Special Instruction

It is of paramount importance for the purchaser to diligently peruse the owner's manual in order to gain a comprehensive understanding of their vehicle.

Care and Maintenance

World-class Protection Inside and Out

When you purchase an Audi vehicle, you not only gain world-class performance and style, you also gain access to one of the industry's leading care and maintenance programs. The extended care provided through our dealerships' service departments is designed to help keep your Audi performing at its best, delivering ultimate satisfaction for years to come.

Integral to every Audi vehicle is regularly scheduled maintenance. Visit your authorized Audi dealer to have these services performed by the experts. Scheduled maintenance will help ensure that your vehicle performs at its peak, as well as help protect the resale value.

Scheduled Maintenance Intervals

The first scheduled maintenance service is due at 7,500 km or six months, whichever comes first.

The vehicle must be serviced strictly in accordance with the manufacturer’s prescribed technical guidelines and recommended service intervals. Any damage, defect, or deterioration arising from poor, irregular, or insufficient servicing shall be expressly excluded from warranty coverage.

The Purchaser shall be solely responsible for maintaining verifiable records of all servicing performed, sufficient to enable the authorized Audi network to confirm compliance with the prescribed requirements. In particular, the Service Schedule Book must be duly stamped and endorsed by the Audi Authorized Service Partner that performed the service.

For the avoidance of doubt, any service work, modifications, conversions, special fittings, or additional bodywork carried out by any party other than an Audi Authorized Sales and Service Partner (i.e., Audi Karachi, Audi Lahore, or Audi Islamabad) shall immediately and irrevocably void the manufacturer’s warranty in its entirety.

Regular inspection and replacement of engine oil

The engine oil lubricates, protects, and cleans your vehicle's engine. It also prevents corrosion, improves sealing and cools the engine by carrying heat away from moving parts. Periodic inspection and replacement of engine oil is essential to the longevity of your engine and to guarantee its efficiency. But in time, engine oil deteriorates due to combustion, causing contaminants like soot, carbon and acids to accumulate. Therefore, engine oil and engine oil filter require regular inspection and replacement to keep maximum overall performance. Moreover, engine oil consumption will change according to your driving habits and the conditions in which the car is used. Some turbo charged engine, for instance, will consume up to 0.5 litre per 1,000 kilometres (as per the owner's manual). Oil consumption is likely to be higher for the first 5,000 kilometres. For this reason, the engine oil level must be checked at regular intervals. Owners can check the engine oil level and topping up fluids procedures in the owner's manual.

Vehicle Service & Repair

• 100% Advance Payment is required for any vehicle Service / Repair work before work can commence.
• The vehicle repair process will only commence after written confirmation of our estimate and/or invoice.
• Estimates are based on our inspection and do not include any additional parts and/or labor which may be required after the work has been started. Occasionally after the repair has started, damaged or broken parts are discovered which are not evident on initial inspection.
• Estimate prices subject to change after 7 days.
• In case the vehicle has been brought in for estimate and/or diagnosis for a repair, and in case the customer decides not to have the vehicle repaired, the customer explicitly agrees to be invoiced by Premier Systems (Private) Limited for any parts and/or labor which were required for the estimate/repair and/or diagnosis.
• Premier Systems (Private) Limited is not responsible for any delays caused by unavailability of parts or delays in parts shipment by supplier or transporter.
• During the repair process, if any parts related and/or unrelated to the repair (as per estimate and/or invoice) are found to the damaged and/or warn the customer herewith agreed that a supplementary and/or revised estimate and/or invoice will be provided. The same shall require approval and/or payment from the customer.
• Repair salvage parts (non-warranty) will require collection within 7 days after completion of the vehicle repair, otherwise these parts will be discarded and no claims shall be entertained.
• Premier Systems (Private) Limited only uses Audi Genuine Parts and Accessories, unless specified. Spare parts provided by customers will not be accepted for any type of repair/installation by Premier Systems (Private) Limited.
• The estimate and/or invoice is subject to and expressly conditioned upon our terms and conditions contained herein.
• Premier Systems (Private) Limited reserves the right to change any terms and conditions without prior notice.

Fuel Quality 

The Purchaser is strictly required to use only Euro-V HOBC fuels (minimum 95/97 RON), sourced exclusively from company-owned and operated fuel stations. Use of any substandard, adulterated, or non-compliant fuel shall immediately void warranty coverage for the engine and all directly or indirectly affected components, including but not limited to the catalytic converter and emissions systems.

Premier Systems (Pvt) Limited and/or its authorized Audi Service Partners reserve the right to obtain and analyze fuel samples from the vehicle at any routine service appointment. In the event that irregular or non-compliant fuel is detected, the Purchaser shall be notified in writing, and Premier Systems (Pvt) Limited shall be entitled, at its sole discretion, to deny warranty coverage in whole or in part.

Octane Boosters

The octane-raising qualities of octane boosters, which may raise the octane rating between 2 to 8 octane factors, are achieved through the addition of a variety of chemicals. Manganese is traditionally used in the production of MMT. MMT is an additive that is part of the chemical composition of Octane boosters. Petrol requires a certain octane level to prevent the engine from ‘pinging’ or ‘knocking’, which can damage a car’s engine. The octane rating of a fuel is a measure of its resistance to knock — the higher the rating, the less will be the tendency of a fuel to cause knock. The usage of Octane Boosters will cause problems with sensors, injectors, and will eventually cause severe engine damages! Therefore, the usage of Octane Boosters is strictly prohibited. If proven they have been used, Premier Systems reserves the right to void warranty on the engine, and/or parts related to the engine such as the catalytic converter and other in such cases.

Running in the engine

A well run-in engine provides the ideal basis for coping with everyday wear and tear from short journeys in the cold to fast motorway driving in the heat over a very long period of time, while still maintaining optimum fuel economy. These are criteria that help to ensure a long service life, and consequently a high vehicle resale value.

From four to twelve cylinders, petrol or diesel: the Audi engines are high-performance machines designed for power, reliability, a long service life and economical operation. These characteristics are retained for a particularly long time if certain tips are observed when running in the car. 

The running-in phase is completed after approximately 20 hours. Assuming an average driving style, this is equivalent to a distance of 1,000 to 1,500 kilometers. It is relatively easy to run in a new engine correctly over the first few kilometers if you observe the following:

• When cold-starting the engine, always run the engine warm gently while driving. This will help considerably to make the engine last a long time.
• Vary the engine load when driving on the motorway for the first time: change the load condition and only run the engine at very low or very high revs for short periods. The accelerator pedal should only be pressed right down in emergency situations.
• Only use high-grade branded Audi oil of the quality specified in the owner’s manual. If you have to top up with oil, this should have the same viscosity as the original oil.
• In general, not all branded oils from known oil companies meet Audis demands and can be mixed with each other.

Tyre maintenance and tyre wear

Always keep your tyres properly inflated. Correct inflation pressures and sensible driving habits would help to prolong the Life of your vehicle. Improper tyre pressure may increase running cost and endanger your vehicle's handling, which could result in an accident. Under-inflated tyres will increase fuel consumption; increase rolling resistance and causes premature tyre wear.

Over-inflation can affect surface grip, road safety and ride quality. Sufficient tread depth is particularly important in driving safety. Tread helps your tyres to adhere to the road, especially on wet conditions which it helps to compress and displaces water on road surfaces. Audi AG recommends that tyres tread depth should be no Less than 2 millimetres (mm) across the entire surface area. The minimum tread depth required by Law in Pakistan is 1.6millimeters (mm) and the measurement must be across the central ¾ of the tyre circumference.  Owners should check the tyre pressures at least twice a month. Inspect the tyres for irregular wear from time to time. The tyre inflation pressures are listed on a sticker on the surface pillar inside the driver's door. When renewing your tyres you should always ensure you have the correct size fitted for your vehicle. Your local Audi Dealer can assist you.

Audi Models equipped with 20’tires and above have an extra low profile. While these tires provide better handling, but are less comfortable when used on roads in bad conditions or poorly built. They could also be damaged more frequently than standard tires, for example, by heavy jolts, potholes, manhole covers or curbs. We recommend you to drive with particular care whenever you find roads in bad conditions or poorly built to reduce the risk of damaging the tires and/or rims. If in doubt after an incident, please contact your Audi Dealer to check the car, especially after a heavy shock or apparent damage." 

In the event of damage to wheel rims and tires, as a result of bad road conditions, the manufacturer AUDI AG will not be held responsible for the repair costs incurred, as your warranty will under no circumstances cover any damages and/or repairs.

Brake disc maintenance

Water and moisture can easily build up within the brakes after washing your car, and can lead to rusting. Rust in the brake disc will damage both disc and pad and may reduce braking power. Never use pressured water directly on the brake disc or pad. Use a cloth to wipe away the remaining water on the disc or drive the car for a short distance and let the brakes to dry out every time after washing your car. Brake pad that are seized onto the brake disc when water gets onto the disc surface may result in a lock up when you start the engine. Pressing the accelerator allows the engine's power to release the brake pad from the disc. Caution: Pay attention to vehicles around you as this action may result in a noticeable friction noise.

Wiper blades maintenance

Always keep your windshield clean. Household cleaners or regular glass cleaners can damage the protection coating on your windshield. Make sure you always use suitable car care products (such as the Audi Car Care collection), which are specifically designed for washing vehicles, or just clean water. Wiper blades should be handled with care: never drop the wiper arms on the windshield and have the wiper blades inspected and replaced at each service (if necessary) to keep your vision crystal clear.

Condensation inside headlights

The air temperature inside the unit increases when the headlights are illuminated. Prolonged use may cause the unit to deform under high temperature; your vehicle's headlight units are equipped with ventilation slots to allow the water moisture to escape. But when the headlight is turned off, temperature differences between the interior and exterior of the headlight causes condensation to appear inside the unit. Under normal conditions, we recommend owners to start their headlights for a short time before driving to allow the moisture to evaporate.

Headlight Daytime Running Lights Discoloration

The LED strips are part of the complete Headlight assembly. The minor colour differences of the LEDs are caused by the coating of the blue LED with yellow phosphor. This coating is necessary to produce LEDs. Colour differences (permissible range of white) are to be expected and this is normal.

Washing your vehicle and regular care

Washing regularly is the easiest way to take care of you vehicle's exterior. Owners should use only dedicated washing fluids which are formulated for car exteriors along with a soft sponge. Never use household detergents or soaps as these are alkaline and will damage the paint, causing it to lose its lustre and its colour to fade. In some cases, it may deteriorate the paint to the extent of corrosion and lead to rusting. Use clean water to rinse away any dirt and dust particles before applying the washing fluids, to prevent them from scratching the paint. Be also careful with organic matters such as bird droppings, insect remains and fruits falling from trees since they contain an acid which will damage your vehicle's paint if not removed immediately with clean water. Avoid leaving your vehicle under direct sunlight for an extended time to prevent the ultraviolet rays from damaging the paint. Specialised Audi Car Care products are available at your local Audi Dealer. These cleaning and care products are designed and tested by Audi for all Audi cars.

Installation of Vehicle Tracking System (VTS) in Audi vehicles 

As part of regular product monitoring we have found that retrofitted tracking systems can cause expensive damage to our vehicles if the provided interfaces are not used correctly.

For instance, if the power supply to the main relay is interrupted, this can deactivate the run-on function of the engine control unit. As a result, the control unit will not be able to store various data and this can cause considerable impairments when the engine is restarted. A tracking system must not under any circumstances interrupt the power supply (terminal 30) to the engine control unit when the ignition is switched off.

If a third party installation tampers/alters the vehicle electronics, engine management system, or any other part of the vehicle which is covered by the manufacturers limited warranty in any way or form which can lead to a fault in the vehicle, the manufacturer’s warranty will not cover the vehicle repair. Furthermore, the repair charges, replacement parts will be on the account of the owner of the vehicle.

Vehicles fitted with unauthorized ECM tuning

A customer’s vehicle may be equipped with unauthorized hardware or software tuning. Modifying the vehicle via unauthorized and unproven tuning can put additional stress on vehicle components outside of intended design limits. These modifications can cause damage and additional wear to vehicle components, subsequently voiding coverage of the factory warranty.

Audis current dealership level diagnostic equipment allows for automatic detection of unauthorized ECM tuning on all vehicle models. Every new model year will bring more vehicles which will automatically be detected; this detection runs automatically in the background of the normal diagnostic process, and will be completely transparent to the technician working on the vehicle.

Airbag system

The airbag is an integral part of the cars passive safety system. Only in conjunction with the three-point seat belts, the airbag system gives the front, and in some vehicles rear occupants additional protection. The airbags are not a substitute for the seat belts. The airbags can only offer effective protection if the occupants are wearing their seat belts. For this reason it is very important to wear seatbelts at all times. The airbags are only deployed if the occupant is belted!

Driving

It is always the drivers/owners responsibility to drive his/her vehicle in a proper manner, in conditions suitable for driving while obeying all traffic laws and the laws of the land.  These may include but are not limited to driving behavior, driving conditions, road conditions, traffic conditions, driving behavior, etc. These examples are not definitive. 

Audi Warranty

Audi provides a warranty in accordance with warranty terms of new Audi vehicles. Audi warrants that your new Audi vehicle shall be free of mechanical defects from the date of new vehicle delivery. The coverage is limited to vehicles sold and registered in Pakistan by Premier Systems (Pvt) Limited.

All Audi vehicles sold starting 01,10.2025 are provided with a limited factory warranty for a period of five (5) years or 150,000 kilometers (whichever occurs first), commencing from the date of delivery, and covering defects attributable to manufacturing or material faults. Vehicles sold prior to 01.10.2025 are provided with a limited factory warranty for a period of two (2) years with unlimited kilometers (whichever occurs first),

If during the warranty period your vehicle shows any defects in manufacture or workmanship you should contact your local authorized Audi Dealer in Pakistan. Any member of the Audi authorized network in Pakistan will be able to carry out the necessary work, free of charge.

If you have modified your vehicle with additional equipment or accessories, you may be charged for the removal of the equipment if necessary; in some cases your warranty will be voided.

The following reasons can cause the warranty to be voided and not reinstated (but are not exhaustive)

I.              Any warrantied part is tampered with or removed for any reason by any party other than by an Audi authorized network partner/dealer. 

II.            A lapse of more than one year or 10,000km (whichever comes first) occurs between consecutive vehicle servicing jobs done by an Audi authorized network partner/dealer.

III.          A servicing or repair job is done on the vehicle by a party other than an Audi authorized network partner/dealer.

IV.           The vehicle identification number (VIN) has been altered or removed.

V.             The odometer has been disconnected or altered or the actual mileage cannot be determined.

VI.           Vehicle used in racing and rallies or other organized sports event.

VII.         Vehicle used off-road

VIII.       Vehicle used for driving school, military, emergency or recovery services, courier or delivery service or similar use.

IX.           The vehicle is exported, scrapped or deregistered.

Replacement parts are subject to availability. No compensation of any kind shall be made by Premier Systems (Private) Limited, if the vehicle is unusable while waiting for replacement parts. Please note the concept of courtesy car is unfortunately not available in Pakistan due to insurance related legal compliance and liability clauses.

Warranty is not exchangeable for cash, credit or any other benefit

The warranty is not affected by a change of ownership of the vehicle. Any parts replaced become the property of Audi. Any replaced parts are covered for the rest of the vehicle warranty.

Items where the lifetime of the component is caused by driving style and external factors will not be considered under the terms of the warranty. Those defects must be treated as wear and tear and will not be covered by the Audi warranty.

Components subject to wear and tear which are not covered by the Audi warranty are as follows:

• Brake linings and disc pads
• Clutch release bearings
• Clutch pressure plates and centre plates
• Tyres (including but not limited to impact damage or sidewall bubble)
• Wiper blades (wiper rubbers have no warranty owing to their conditions of use)
• Seat and backrest covers
• Floor coverings
• Underbody covering and lining
• Spark plugs
• Vehicle battery
• Batteries for key fobs and alarms
• Headlight including discoloration of LED Daytime Running Lights, Light bulbs, and dings and scratches sustained by headlight glass.
• Filters, gaskets, lubricants and sundry items
• Lubricants, oils, gases, etc. top ups for replacement parts under warranty
• Non-mechanical and non-electrical parts (e.g bodywork such as chrome, panels, all glass items, seals, cup holders, water hose, decorative or interior and exterior trim components, ashtrays
• Normal noise, vibration, and deterioration (e.g discolouring, fading, deformation or blue)\

Interior (plastic, metal, aluminum, etc) components: The defect must not be due to external influences such as accident damage (climatic, thermal, chemical, animal, bird, and excessive wear) or industrial pollution, insufficient care or maintenance.

Paint and bodywork: The defect must not be due to external influences such as accident damage (climatic, thermal, chemical, animal, bird, and excessive wear) or industrial pollution, insufficient care or maintenance. This will be decided by a member of your Audi Centre at the time of inspection.

This list is not definitive and similar adjustable or wear and tear items are also excluded from the terms of the warranty.

Wear clarification - your Audi technician is authorized (which reserves the right, in its sole discretion) to decide if a component is worn as opposed to having a factory defect. His decision is final and not challengeable.

High voltage batteries for Audi BEV vehicles

1.             In addition to the Audi new-car warranty, Audi issues a warranty for the high-voltage battery to the buyer of a new Audi e-tron vehicle either for the eight years after initial delivery or for the first 160,000 kilometers – whichever occurs first – with regard to all faults of material or workmanship and in the event of an excessive loss of capacity (for details, refer to clause 2). A case covered by the warranty, which permits the buyer to demand that a fault is remedied free of charge, always occurs when the remaining energy content of the batters is below 70% compared to the condition at the time of delivery. If a case covered by the warranty occurs, the buyer is entitled to have the fault remedied as described in clause 2.

2.             For technical reasons, the battery energy content in kWh (determined via a capacity measurement) and therefore the performance of a lithium-ion high-voltage battery decreases in the course of its service life (natural wear). 

If a capacity measurement performed by an authorized Audi Service Centre in Pakistan within the warranty period shows that the net battery capacity is below the 70% mark (8 years, 160,000km, see above) at the time specified below, the energy content will be increased to the value specified in the following according to the amount of time/mileage for which battery has been used:

a.             Up to a maximum of 60,000km / 3 years after initial delivery, whichever of the two occurs first: 78%

b.             Up to a maximum of 100,000km / 5 years after initial delivery, whichever of the two occurs first : 74%

c.              Up to a maximum of 160,000km / 8 years after initial delivery, whichever of the two occurs first : 70%

The reference point for the battery energy content covered by the warranty is the net value specified in the sales contract.

Within the warranty period, and excessive loss of capacity is remedied free of charge for the buyer (in part by servicing high-voltage battery components, if necessary) so that the corresponding value is reached again.

Example: If the net battery capacity is 65% when the vehicle has been driving 70,000 km, a remaining battery capacity of at least 74% must be reached when eliminating the fault.

3.             The components that are removed and replaced while remedying the faults shall become the property of the warrantor.

4.             In the event that the new Audi e-tron is sold, Audi consents to the right to claim under the warranty for high-voltage batteries for the new Audi e-tron vehicle being transferred from the warrantee to the new buyer. By transferring this right to claim, the original warrantee loses the right to claim under the warranty. The new buyer inherits this right to claim, provided that it is still valid at the time of transfer.

5.             The guarantee of performance from the warranty of high-voltage batteries for the new Audi e-tron expires if the high-voltage battery is removed permanently from the new Audi e-tron vehicle in combination with the new Audi e-tron vehicle.

6.             The guarantee of performance from the warranty  for high-voltage batteries for the new Audi e-tron vehicle does not apply if and to the extent that a malfunction, an excessive loss of capacity or damage to the high-voltage battery can be attributed to a traffic accident.

7.             The guarantee of performance from the warranty  for high-voltage batteries for the new Audi e-tron vehicle does not apply if and to the extent that a material defect has been caused by:

a.             Failure to follow the instructions applying to the operation, treatment and care of the Audi e-tron, or

b.             Excess load being placed on the Audi e-tron, e.g. motor-racing, street racing, or any other type of high performance or off-roading, or

c.              The high-voltage battery coming into direct contact with open flames, or

d.             Water or other liquids making direct contact with the high-voltage battery.

8.             In addition, all of the provisions of Audi warranty (conditions, standard of absence of faults, reasons for exclusions, processing of claims, time at which warranty comes into effect and warranty periods starts, scope, etc.), with the exception of the length of the warranty, also apply accordingly to the high-voltage battery.

Audi is entitled to reject any warranty claim for any defect or malfunction if such defects or malfunctions are caused by:

a.             The failure of the customer to ensure that the vehicle receives proper and periodic servicing according to the manufacturers recommended schedule and / or guidelines;

b.             Parts which have been replaced or modified by third parties;

c.              Repair, servicing or other actions carried out by third parties.

Warranty Exclusions

Non-warrantable services includes (but is not limited) to the following examples:

Warranty covers items that fair due to a defect; warranty does not cover items that fail due to wear. Many components on your Audi will wear based on driving technique, exposure to elements, or gradual normal deterioration. Items that have failed based on any one of these criteria are not consider to have factory defect and would not be covered under your limited Warranty.

Damage or malfunction due to lack of maintenance - this warranty does not cover damage caused by failure to follow recommended maintenance and use instructions as set forth in the Owner's manual and the maintenance booklet.  The owner must present copies of all maintenance performed on their vehicle at the time of service to avoid repairs from being denied.

Parts which had reached the end of their expected service.

Consequential losses including the costs incurred as a result the Vehicle being off the road.

Failure or breakdown caused by external sources such an road traffic accident, fire and theft.

Damage or malfunction due to misuse, negligence, alteration, accident or fire - this warranty does not cover any damage due to improper repair of the vehicle, improper installation of accessories such as alarm systems, performance - enhancing devices, remote starters, other audio components or communications equipment, intentional or unintentional misfueling, use of the vehicle in competitive events or damage caused by accident or accidental fire.  This is not a complete list. 

Any alterations or installations performed on a vehicle are subject to review by an authorized Audi representative.

Your vehicles warranty does not cover damages or defects caused by factors outside the Manufacturer’s control such as damages caused by your failure to take all reasonable steps to prevent mechanical damages from occurring, improper handling, neglect, accidents, fire, improper use, natural phenomena, hail, flooding or floodwater, lightning, windstorms, or other atmospheric hazards, airborne industrial pollutants such as acid rain, bird droppings, stones, climate, external heat, chemicals, mechanical force and other similar occurrences. These examples are not definitive and other items are also excluded from the terms of the warranty.

This warranty does not cover any incidental or consequential damage, including the loss of value of the vehicle, lost profits or earnings, or out-of-pocket expenses for substitute transportation or lodging. 

We reserve the right to reject any warranty claim for any defect or malfunction arising from circumstances outside of the manufacturer’s control.

The wear and tear and service adjustment policies applicable to new vehicles also apply to parts warranty.

Types of service not covered by the warranty

Non-warrantable service includes (but is not limited to) the following examples:

I.              replacement of parts that are subject to normal wear and tear with the use of the vehicle.

II.            any normal or scheduled maintenance services such as the replacement of oil, lubricants and fluids.

III.          adjustment services such as  wheel alignments, tyre balancing, brake and clutch adjustment, or any mechanical adjustment that may become necessary as a result of normal use or wear and tear.

Neither Premier Systems (Private) Limited nor the manufacturer shall assume, nor grant authorization for any party to assume, any additional obligations or liabilities on their behalf.

Please be advised that we retain the right to amend these terms at our sole discretion, and such changes may be implemented without prior notice.

Purchaser’s Acknowledgement

These Terms and Conditions of Sale are published online for general reference. They become legally binding only when incorporated into the sales documentation and duly signed by the Purchaser at the time of vehicle purchase.

By signing the official Terms and Conditions of Sale, the Purchaser expressly acknowledges, confirms, and agrees that:

1.             They have read and fully understood these Terms and Conditions of Sale, including all rights, obligations, exclusions, and limitations contained herein.

2.             They have been provided the opportunity to raise questions, seek clarification, and obtain independent advice prior to signing.

3.             They accept that these Terms and Conditions of Sale are fair, reasonable, and binding, and that no reliance has been placed upon any representations, assurances, or statements other than those expressly set forth in writing.

4.             Their signature constitutes valid and lawful acceptance of these Terms and Conditions of Sale in their entirety.

Premier Systems Private Limited
2nd Floor Business Plaza
Mumtaz Hassan Road
Karachi, 74000
Pakistan
info@audi.com.pk